Privacy Policy
Last updated: January 6, 2026
Rentocity, LLC (“Rentocity,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy (“Policy”).
This Policy describes how we collect, use, disclose, and safeguard information when you access or use our websites, applications, and software services (collectively, the “Services”).
By using the Services, you agree to the collection and use of information in accordance with this Policy.
1. INFORMATION WE COLLECT
1.1 Information You Provide Directly
We may collect information you provide, including:
Name
Email address
Phone number
Account credentials
Property, tenant, and financial data you upload
Communications with customer support
1.2 Automatically Collected Information
When you access the Services, we may collect:
IP address
Device identifiers
Browser type and version
Log files and usage data
Cookies and similar tracking technologies
1.3 Payment Information
Rentocity does not store full payment card numbers or bank account details.
Payments are processed by third-party payment processors. We may receive limited information such as:
Payment status
Transaction identifiers
Timestamps
Partial account references (e.g., last four digits)
2. HOW WE USE YOUR INFORMATION
We use collected information to:
Provide, operate, and maintain the Services
Authenticate users and manage accounts
Process subscriptions and transactions
Improve performance and user experience
Communicate service updates and support responses
Detect, prevent, and address fraud or misuse
Comply with legal, regulatory, and contractual obligations
3. SENSITIVE PERSONAL INFORMATION (CALIFORNIA CPRA)
3.1 Definition
Under the California Privacy Rights Act (CPRA), “Sensitive Personal Information” (“SPI”) may include:
Account login credentials
Financial information
Government identifiers (where applicable)
Precise geolocation (if enabled)
Information related to payment authorization
3.2 How We Use Sensitive Personal Information
Rentocity collects and uses Sensitive Personal Information only as reasonably necessary to:
Provide and secure the Services
Authenticate users
Process transactions
Comply with legal and regulatory requirements
Prevent fraud and unauthorized access
We do not use Sensitive Personal Information for:
Advertising profiling
Selling personal data
Purposes unrelated to service delivery
3.3 Limitation of Use
Rentocity does not sell or share Sensitive Personal Information as defined under CPRA.
Use of SPI is strictly limited to permitted business purposes under California law.
4. DATA SHARING & DISCLOSURE
We may share information with:
Service providers (hosting, analytics, infrastructure, support)
Payment processors and financial partners
Legal or regulatory authorities, when required
Successors or acquirers, in a merger, acquisition, or asset sale
We do not sell personal information.
5. THIRD-PARTY SERVICES
The Services may integrate with or link to third-party services.
We are not responsible for the privacy practices of third parties. Their policies govern their handling of your information.
6. DATA RETENTION
We retain personal information only as long as necessary to:
Provide the Services
Meet legal, accounting, and regulatory requirements
Resolve disputes
Enforce agreements
You may request account deletion, subject to required retention obligations.
7. DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect personal information.
However, no system is completely secure, and we cannot guarantee absolute security.
8. YOUR PRIVACY RIGHTS (CALIFORNIA)
If you are a California resident, you have the right to:
Know what personal information we collect
Request access to your information
Request correction of inaccurate information
Request deletion of personal information
Limit the use of Sensitive Personal Information
Not be discriminated against for exercising privacy rights
Requests may be submitted using the contact information below.
9. CHILDREN’S PRIVACY
The Services are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children.
10. COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
Enable core functionality
Analyze usage patterns
Improve system performance
You may control cookie settings through your browser.
11. INTERNATIONAL USERS
If you access the Services from outside the United States, your information may be transferred to and processed in the United States.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically.
Changes will be posted with an updated effective date. Continued use of the Services constitutes acceptance.
13. CONTACT INFORMATION
For privacy-related questions or requests, contact:
Rentocity, LLC
P.O. Box 7105
San Diego, CA 92167
Email: support@rentocity.com
